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Posted: Thursday, 15 May 2014 6:35PM

Eric Shinseki 'Mad as Hell': Four Tough Questions for VA Secretary

US Department of Veterans Affairs(WASHINGTON) -- The man at the top of the country’s scandal-plagued Department of Veterans Affairs indicated on Thursday that he may replace his upper management team in the wake of allegations of employee misconduct that resulted in preventable deaths at several hospitals, and widespread falsifying of records.

“I now have the great privilege of caring for people I went to war with many years ago, and people I have sent to war, and people who raised me in the profession when I was a youngster,” the secretary said under the stares of the Senate Veterans Affairs committee. “For any allegation, any adverse incident like this, makes me as -- makes me mad as hell.”

Forty patients died at a veterans’ hospital in Phoenix while waiting for doctor appointments, but VA records somehow showed everyone was seen within two weeks. Whistle-blowers now say the actual waits were months long, and allege employees were “cooking the books” to meet federal standards. In Fort Collins, Colorado, reports suggest a clinic faked similar records.

Meanwhile, the department continues to deal with a flood of backlogged requests, a symptom of multiple presidential administrations, although recent progress could clear the jam by 2015.

Shinseki, now facing calls by some in Congress to resign, and VA Undersecretary for Health Robert Petzel were hammered by Democrats and Republicans alike for nearly two hours over the headlines. Even Sen. John McCain, R-Ariz., who is not a member of the committee, attended anyway to call it a “crisis of confidence” in the agency.

Here are some of the toughest exchanges they faced:

Chairman Bernie Sanders, D-Vt., asked if people were cooking the books. “Is that in fact a problem within the health care system?”

Shinseki: ”I’m not aware in other than a number of isolated cases where there is evidence of that. But the fact that there is evidence in a couple of cases behooves us to go and take a thorough look. And that’s why we have structured this audit so that a set of clinicians are not going to inspect their own areas.”

Sen. Johnny Isakson, R-Ga., said: “Over four years ago you had eight pages of known practices for gaming the system.” What, if any, action did the VA take to respond?

Petzel: “We have worked very hard, Senator Isakson, to root out these inappropriate uses of the scheduling system and these abuses. We have been working continuously to try and identify where those sites are and what we need to do to prevent that from happening [...] the individuals are, as you mentioned, held accountable.”

Isakson: “Would they lose their job?”

Petzel: “I don’t know whether that’s the appropriate level of punishment or not.”

Sen. Richard Blumenthal, D-N.Y., brought what he called an elephant in the room: “Isn’t there evidence here of criminal wrongdoing? That is falsifying records, false statements to the federal government? That’s a crime.”

Shinseki: “It should be, yes.”

Blumenthal: "Shouldn’t the FBI get involved?"

Shinseki: “I will work with the IG to make that available to him if that’s his response.”

Sen. Mike Johanns, R-Neb., asked how Shinseki expected to change “systemic” problems and the “culture” of such large institutions.

Shinseki: “I’m sure someplace in a large organization you’re always going to have something like that. But this is part of the reason why I engage the veterans service organizations on a near-monthly basis. If there are any straight shooters here it’ll be them in terms of being direct with the secretary. This is why I’ve spent a good bit of time traveling the country, going to our facilities and talking to them about what’s important and engaging veterans in those locations as well.”

Shinseki, a retired Army four-star general, suggested he could replace members of the department’s upper management team depending on the results of an internal audit report due in roughly three weeks.

Thursday’s hearing was followed by hours more of expert testimony from the VA Inspector General and independent veteran and health groups.

Copyright 2014 ABC News Radio

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